Terms & Conditions

These Terms & Conditions (the “Terms”) form a binding agreement between ValetKleen LLC (“ValetKleen,” “we,” “us,” or “our”) and each person who accesses or uses the ValetKleen website, mobile application, ordering channels, pickup and delivery services, laundry, wash-and-fold, dry-cleaning, pressing, ValetKleen Pass, or related services (collectively, the “Services”).

By creating an account, placing an order, checking an acceptance box, enrolling in ValetKleen Pass, or otherwise using the Services after these Terms are presented or made available, you agree to these Terms and any applicable order-specific disclosures presented at checkout. If you do not agree, do not use the Services.

These Terms incorporate by reference ValetKleen’s Privacy Policy, current pricing disclosures, care and cleaning policies, and any written promotion or order-specific terms. If provisions conflict: (a) a specific checkout disclosure controls for that order or promotion; (b) Sections 13 through 16 control for ValetKleen Pass; and (c) these Terms otherwise control.

You must be at least 18 years old and legally capable of entering into a binding contract to create an account, place an order, or enroll in ValetKleen Pass. A minor may receive the benefit of Services only through an account maintained by a parent or legal guardian who is the contracting customer and is responsible for payment and compliance with these Terms.

You agree to provide accurate, current, and complete account, contact, service-address, access-instruction, and payment information and to update it promptly. You are responsible for maintaining the confidentiality of your credentials and for activity reasonably attributable to your account until ValetKleen receives notice of suspected unauthorized access and has a reasonable opportunity to act.

ValetKleen may require reasonable identity, address, or payment verification and may restrict duplicate or manipulated accounts used to evade pricing, geographic limits, promotions, order minimums, or other service rules.

ValetKleen provides garment-care and related pickup-and-delivery services as made available from time to time. Service availability may depend on route capacity, operating hours, staffing, building access, weather, equipment, third-party providers, processing capacity, customer location, and other operational conditions.

ValetKleen may reasonably change routes, service windows, processing locations, contractors, service areas, order minimums, turnaround estimates, supported garment categories, or availability. Pickup and delivery windows and turnaround times are estimates, not guarantees, unless ValetKleen expressly agrees otherwise in writing.

You are responsible for all charges disclosed in connection with an order, including cleaning charges, per-pound charges, item charges, order minimums, pickup or delivery charges, rush or specialty charges, taxes, gratuities, missed-pickup fees, after-hours charges, out-of-area charges, and other disclosed fees.

By submitting a payment method, you authorize ValetKleen and its payment processors to charge that method for valid amounts due under these Terms, including authorized recurring ValetKleen Pass fees. Prices and fees may change prospectively. A price change will not retroactively alter a completed transaction, and subscription price changes will be handled as required by applicable law.

ValetKleen is not responsible for overdraft, insufficient-funds, foreign-transaction, or other fees charged by your financial institution or payment provider.

You must provide accurate pickup and delivery instructions and lawful, safe access to the service location. You are responsible for securing pets, providing valid gate or access codes, coordinating lockers, doormen, concierges, reception desks, and obtaining any building permissions required for service.

ValetKleen may refuse, reschedule, or discontinue a pickup or delivery when access is unsafe, unlawful, materially different from the instructions provided, or would expose personnel or property to unreasonable risk. ValetKleen is not responsible for delay or failure caused by inaccessible premises, inaccurate instructions, customer unavailability, building restrictions, traffic, severe weather, governmental action, utility or technology failures, or comparable circumstances outside ValetKleen’s reasonable control.

Pickup and delivery confirmations may be sent by email, SMS, push notification, in-app message, or another available channel. A technical failure to deliver a notification does not by itself invalidate an otherwise completed pickup or delivery.

You are responsible for emptying pockets and removing valuables, cash, jewelry, electronics, medication, documents, pens, cosmetics, weapons, hazardous materials, and other non-garment items before pickup. ValetKleen is not responsible for undisclosed items left in pockets or bags except to the extent liability cannot lawfully be excluded.

Garment care involves inherent risks, including shrinkage, color loss or bleeding, fading, weakening of fibers, separation of decorative components, damage to buttons, zippers, adhesives, coatings, sequins, prints, leather or synthetic trim, and changes caused by age, ordinary wear, manufacturing defects, prior treatment, hidden stains, or inaccurate, missing, or conflicting care labels. ValetKleen will use commercially reasonable garment-care practices but does not guarantee removal of every stain or restoration to original condition.

If a care label is missing, illegible, inconsistent, or appears unsafe for the requested treatment, ValetKleen may decline service, request authorization for an alternative method, or use reasonable professional judgment. Special instructions are requests and are not guaranteed unless expressly accepted by ValetKleen in writing.

Please inspect delivered items promptly. A damage claim should be submitted in writing to info@valetkleen.com as soon as reasonably possible and preferably within seven (7) calendar days after delivery. Include the order number, a description of the item and claimed damage, photographs, and any available proof of purchase or value.

A delay in notice does not automatically extinguish a claim; however, ValetKleen may deny or reduce a claim to the extent the delay materially prevents a fair investigation, subject to any non-waivable right under applicable law. The affected item must be made reasonably available for inspection and, when appropriate, attempted restoration.

ValetKleen may consider the item’s age, condition, prior wear, alterations, care instructions, manufacturing defects, staining, fabric characteristics, prior treatments, and whether the condition was pre-existing or resulted from the cleaning process.

To the maximum extent permitted by law, if ValetKleen determines that an item was damaged by ValetKleen’s ordinary negligence and cannot reasonably be restored, ValetKleen’s liability for that item will not exceed the lesser of: (a) four (4) times the cleaning charge for the affected item; (b) the item’s reasonable depreciated fair-market value immediately before the loss; or (c) five hundred dollars ($500) per item, unless ValetKleen expressly accepted a higher declared value in writing before service.

ValetKleen may satisfy an approved claim through a cash payment, account credit, repair or restoration contribution, replacement contribution, or another commercially reasonable remedy, provided the total remedy does not exceed the applicable lawful cap. Sentimental value, special or collector value, consequential loss, loss of use, and replacement-at-new-retail value are excluded to the extent permitted by law unless ValetKleen expressly accepted a declared-value arrangement in writing.

Nothing in this Section limits liability that cannot lawfully be limited, including liability arising from fraud, willful misconduct, or other non-waivable conduct or rights.

A suspected missing item should be reported promptly to info@valetkleen.com and preferably within seven (7) calendar days after delivery. Include the order number, item description, identifying details, photographs if available, and any available proof of purchase or value.

ValetKleen may review route records, bag or garment records, photographs, facility records, driver information, and service-provider records when investigating a claim. A delay in notice may affect the investigation but will not automatically bar a claim unless and to the extent permitted by law and the delay materially prejudices the investigation.

If ValetKleen determines after a reasonable investigation that an item was lost while in ValetKleen’s custody and cannot be recovered, the liability limits and valuation methodology in Section 7 apply. ValetKleen may provide a cash payment, account credit, replacement contribution, or another commercially reasonable remedy within the applicable lawful cap.

ValetKleen is not responsible for items that were never received into its custody, were inaccurately described, were removed by another person before pickup, or were lost after authorized delivery, except to the extent caused by ValetKleen’s negligence or otherwise required by law.

If you authorize ValetKleen to pick up from or deliver to an unattended location, locker, porch, lobby, doorman, concierge, reception desk, or other customer-designated third party, you assume the ordinary risk of theft, weather exposure, third-party interference, or loss before ValetKleen takes possession and after ValetKleen completes delivery to the authorized location. This allocation of risk does not excuse ValetKleen from loss caused by its own negligence while items are in its custody.

ValetKleen may document pickup or delivery using timestamps, photographs, route information, delivery confirmations, driver records, or other commercially reasonable records, subject to applicable privacy law.

Do not submit hazardous, illegal, contaminated, biohazardous, explosive, flammable, weaponized, pest-infested, or otherwise unsafe items. ValetKleen may refuse items containing bodily fluids, hazardous chemicals, needles or sharps, firearms or ammunition, illegal substances, excessive mold, pests, or contamination that cannot be handled safely in ordinary laundry or dry-cleaning operations.

High-value or irreplaceable items, couture garments, heirlooms, collectibles, luxury accessories, wedding gowns, leather or fur items, or items worth more than the standard liability cap should not be submitted unless ValetKleen expressly accepts the item and any declared-value terms in writing before service. Acceptance of a high-value item may be subject to special handling, pricing, documentation, or exclusions.

Promotions, trial offers, discounts, referral credits, and coupon codes are governed by their stated terms. Unless expressly stated otherwise, promotions are non-transferable, have no cash value, may not be combined, and may be limited by customer, household, account, payment method, address, service area, order, or time period.

ValetKleen may cancel credits or suspend participation where it reasonably determines that a promotion was obtained through fraud, duplicate or manipulated accounts, self-referrals, resale, unauthorized publication, automated activity, or other material abuse. ValetKleen will not exercise this right in a manner prohibited by law.

By providing an email address or telephone number, you consent to receive transactional communications concerning orders, pickups, deliveries, receipts, account security, subscriptions, legal notices, and customer service through the contact information you provide. These communications may be sent using automated systems where permitted by law.

Marketing consent is separate from transactional communications and is not a condition of purchase where applicable law prohibits conditioning a purchase on marketing consent. You may opt out of marketing SMS by following the instructions in the message, including replying STOP where supported. Opting out of marketing does not prevent ValetKleen from sending non-marketing service, security, legal, or transactional communications as permitted by law. Message and data rates may apply.

You consent to electronic records and disclosures where permitted by law and agree to maintain a valid email address and current account information.

IMPORTANT SUBSCRIPTION NOTICE

ValetKleen Pass is an automatically renewing subscription for eligible pickup-and-delivery benefits. It is not a prepaid cleaning plan and does not make cleaning services free. Cleaning charges, item charges, per-pound charges, order minimums, taxes, gratuities, specialty charges, rush charges, missed-pickup fees, after-hours fees, out-of-area fees, and other disclosed charges remain payable.

Eligibility. The Pass is available to customers who are at least 18 years old, maintain an active account and valid payment method, and receive service at an eligible service address. The Pass is personal, non-transferable, and intended for ordinary household use. It may not be shared, resold, used for unrelated households, or used for commercial laundry unless ValetKleen expressly authorizes otherwise in writing.

Plans. Unless a written offer states otherwise, ValetKleen offers a Monthly Pass at $14.99 per month and an Annual Pass at $149.90 per year. The Pass provides the pickup-and-delivery benefit described at checkout for qualifying orders placed through an authorized ValetKleen channel.

Operational limits. Available days, service windows, service-area boundaries, route capacity, order minimums, prohibited items, weather restrictions, emergency restrictions, and temporary suspensions may apply. The Pass does not guarantee a particular pickup time, delivery time, same-day service, or uninterrupted availability.

YOUR VALETKLEEN PASS AUTOMATICALLY RENEWS UNTIL YOU CANCEL.

By enrolling, you expressly authorize ValetKleen and its payment processor to charge the then-current subscription fee, plus applicable taxes, to your designated payment method at the disclosed monthly or annual interval until cancellation.

Before an online enrollment is completed, ValetKleen will clearly and conspicuously present the automatic-renewal terms in visual proximity to the request for consent, obtain affirmative consent before charging the payment method, and provide an acknowledgment that the customer can retain. The acknowledgment will include the recurring charge, renewal term, cancellation policy, and cancellation method.

Online cancellation. If you accepted the Pass online, ValetKleen will provide an online cancellation method, such as a clear cancellation link or another reasonably accessible electronic mechanism. ValetKleen may require reasonable account authentication. If a customer is unable or unwilling to authenticate online, ValetKleen will provide an alternate cost-effective, timely, and easy-to-use cancellation method as required by applicable law.

Recurring-charge notice. For online subscriptions subject to Georgia law, ValetKleen will provide the consumer with the notice required by applicable Georgia automatic-renewal law before or within three (3) days after charging the recurring payment method, unless the consumer has lawfully opted out of receiving that notice. Where sent electronically, the notice will include a cancellation link or another reasonably accessible electronic method directing the customer to cancellation.

Annual and other covered service contracts. Where Georgia law governing longer-term automatically renewing service contracts applies, ValetKleen will provide any required written or electronic renewal notice within the statutory notice period and obtain any additional acknowledgment or affirmative response required for the renewal term at issue.

Cancellation stops future renewal charges but does not cancel orders already placed or valid charges already incurred. Unless applicable law or a written offer requires otherwise, cancellation becomes effective at the end of the then-current paid term and eligible benefits remain available through that date. ValetKleen will provide or display a cancellation confirmation that the customer can retain.

Except where required by law or expressly stated in a written promotion, ValetKleen Pass subscription fees are non-refundable after they are charged, including for partial months or unused portions of an annual term. This provision does not waive any right that cannot lawfully be waived. If a charge is unauthorized or erroneous, contact ValetKleen promptly so it can be investigated and corrected where appropriate.

If a payment is declined, reversed, disputed, charged back, or otherwise not received, ValetKleen may retry the payment as permitted by law and payment-network rules, suspend subscription benefits, require another payment method, or terminate the subscription. Valid unpaid amounts for completed services remain due.

Submitting a knowingly false or abusive chargeback after receiving the ordered service and without a good-faith billing dispute may result in suspension or termination and recovery of valid amounts, fees, or costs to the extent permitted by law.

ValetKleen may suspend or terminate accounts, orders, promotions, or Pass benefits where it reasonably determines that there has been fraud, account sharing, resale, commercial misuse, harassment or threats, repeated no-shows, unsafe service conditions, payment abuse, manipulation of addresses or accounts, misuse of promotions, or another material violation of these Terms. ValetKleen may take proportionate steps to investigate and protect its personnel, customers, payment systems, and Services.

The ValetKleen website, mobile application, logos, trademarks, service marks, trade dress, designs, text, graphics, photographs, videos, software, code, data compilations, and other content (“Content”) are owned by ValetKleen or its licensors and are protected by applicable intellectual-property laws.

Subject to these Terms, ValetKleen grants you a personal, limited, revocable, non-exclusive, non-sublicensable, non-transferable license to access and use the Services for lawful personal use. You may not copy, scrape, frame, mirror, reverse engineer, decompile, commercially exploit, remove proprietary notices from, create unauthorized derivative works from, or use automated tools to access the Services except as authorized in writing or permitted by law.

You are responsible for reviews, photographs, comments, feedback, or other content you submit (“Submitted Content”). You represent that you have the rights needed to submit it and that it does not violate law or third-party rights.

You grant ValetKleen a non-exclusive, worldwide, royalty-free, transferable and sublicensable license to host, store, reproduce, modify, display, distribute, and use Submitted Content for operating, improving, promoting, and documenting the Services. This license continues for archived or backup copies and for materials already incorporated into lawful promotional content, subject to applicable privacy and publicity laws.

ValetKleen may moderate or remove Submitted Content that it reasonably believes violates these Terms, law, safety requirements, or third-party rights. User or third-party content does not necessarily reflect ValetKleen’s views.

The Services may use or link to payment processors, mapping providers, communications platforms, app stores, websites, contractors, and other third parties. ValetKleen does not control third-party services and is not responsible for their independent terms, privacy practices, outages, or content, except to the extent ValetKleen is legally responsible for its own selection, instructions, or conduct.

ValetKleen will handle personal information in accordance with its then-current Privacy Policy and applicable law. ValetKleen may maintain commercially reasonable garment and order records, including descriptions, photographs, timestamps, route data, and service records, for quality control, claims, fraud prevention, customer support, compliance, and business records.

No data-transmission or storage system is completely secure. ValetKleen will use commercially reasonable administrative, technical, and physical safeguards appropriate to the information and Services and will provide notifications concerning qualifying security incidents when required by applicable law.

ValetKleen may disclose information when it reasonably believes disclosure is required by law, subpoena, court order, regulatory request, or valid legal process, or is reasonably necessary to investigate fraud, enforce these Terms, protect rights or safety, or establish or defend legal claims. Nothing in these Terms authorizes disclosure prohibited by applicable privacy law.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE, APPLICATION, SUBSCRIPTION BENEFITS, DIGITAL FEATURES, AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” VALETKLEEN DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT TO THE EXTENT SUCH WARRANTIES MAY LAWFULLY BE DISCLAIMED.

ValetKleen does not warrant that digital services will be uninterrupted, error-free, secure, or continuously available, or that any particular pickup, delivery, turnaround, stain-removal, or garment-restoration result will be available or achieved. These disclaimers do not eliminate express warranties made in writing or rights that cannot lawfully be waived.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VALETKLEEN AND ITS AFFILIATES, OWNERS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST BUSINESS OPPORTUNITY, OR LOSS OF USE, ARISING FROM THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, EXCEPT WHERE SUCH A LIMITATION IS PROHIBITED BY LAW.

For garment loss or damage, the specific remedies and caps in Sections 7 and 8 apply. For claims arising solely from ValetKleen Pass, account, website, application, or other digital services and not from garment loss, personal injury, fraud, willful misconduct, or other non-waivable liability, ValetKleen’s aggregate liability will not exceed the greater of: (a) the amount paid to ValetKleen for the affected service during the twelve (12) months before the event giving rise to the claim; or (b) one hundred dollars ($100).

These limitations are intended to allocate risk, not to eliminate all remedies. They do not apply to the extent a limitation is unenforceable, unconscionable, or prohibited by applicable law, including where liability cannot lawfully be limited for fraud, willful misconduct, certain personal injury claims, or other non-waivable rights.

To the extent permitted by law, you agree to indemnify and hold harmless ValetKleen and its affiliates, officers, employees, agents, contractors, licensors, and service providers from third-party claims, losses, liabilities, and reasonable costs, including attorneys’ fees where recoverable, arising from your material breach of these Terms, unlawful or fraudulent conduct, infringement of third-party rights, Submitted Content, or hazardous or prohibited items you submit.

This obligation does not require you to indemnify a ValetKleen party for that party’s own negligence or misconduct to the extent such indemnity is prohibited by law.

ValetKleen will not be liable for delay or failure to perform to the extent caused by circumstances beyond its reasonable control, including severe weather, natural disaster, fire, flood, epidemic, war, terrorism, civil unrest, governmental action, labor disruption, utility or telecommunications failure, cyber incident not caused by ValetKleen’s failure to use legally required care, payment-network outage, road closure, transportation disruption, or material shortage. Performance is excused for the duration of the event and a reasonable recovery period.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS LEGAL RIGHTS.

Informal resolution. Before filing arbitration or a lawsuit, other than an urgent request for temporary injunctive relief or a filing needed to preserve a limitations period, the claimant should send written notice to info@valetkleen.com describing the dispute, requested relief, account contact information, and relevant order number. The parties will make a good-faith effort to resolve the dispute for at least thirty (30) days after receipt.

Arbitration under the Federal Arbitration Act. To the fullest extent permitted by law, if the transaction evidences interstate commerce and the Federal Arbitration Act (“FAA”), 9 U.S.C. §§ 1–16, applies, any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its applicable Consumer Arbitration Rules, except that either party may bring an eligible individual claim in a court of limited jurisdiction, including Georgia Magistrate Court, when permitted.

Georgia-law fallback. The parties acknowledge that Georgia law contains exclusions from the Georgia Arbitration Code for certain consumer transactions. If the FAA does not apply, or if a court determines that an arbitration requirement is unenforceable for a particular claim, that claim will be heard in a court of competent jurisdiction as provided in Section 26. The remaining provisions of this Section will continue to apply to the maximum lawful extent.

Individual proceedings only. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE ACTION. If this waiver is held unenforceable for a particular claim, that claim will proceed in court unless the parties agree otherwise.

Arbitration opt-out. You may opt out of the arbitration requirement, but not the remainder of these Terms, by emailing info@valetkleen.com within thirty (30) days after first accepting these Terms. The notice must include your full name, account email or phone number, service address, and a clear statement that you opt out of arbitration. ValetKleen will not retaliate against a customer for a timely opt-out.

Arbitration costs and remedies. The arbitrator may award the same individual remedies available in court, subject to these Terms and applicable law. Fee allocation will follow the AAA Consumer Arbitration Rules and applicable law. Nothing prevents either party from reporting a matter to a governmental or law-enforcement authority.

Except to the extent federal law controls, these Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles.

For any dispute not required to be arbitrated, the parties consent to the jurisdiction of state or federal courts having lawful jurisdiction in Georgia. Where legally permissible and consistent with mandatory venue rules, venue will lie in Gwinnett County, Georgia.

Unless a longer non-waivable period applies, a claim concerning an order or Service should be commenced within one (1) year after the claimant knew or reasonably should have known of the event giving rise to the claim. This contractual period does not apply where applicable law prohibits shortening the limitations period and will not be construed to shorten a non-waivable limitations period for personal injury, fraud, willful misconduct, or another claim for which contractual shortening is prohibited or unenforceable.

You may stop using the Services at any time, subject to payment of valid amounts already incurred and applicable subscription cancellation rules. ValetKleen may suspend or terminate access for material breach, fraud, nonpayment, safety concerns, abuse, or legal or compliance reasons.

ValetKleen may modify these Terms prospectively for legitimate business, operational, security, legal, or regulatory reasons. Material changes will be communicated as required by applicable law. A material change will not be applied retroactively to deprive a customer of a benefit already earned for a paid period, and recurring-subscription changes will include any notice or additional consent required by law.

If ValetKleen terminates a prepaid Pass for business convenience rather than customer breach, fraud, nonpayment, or abuse, ValetKleen will provide a reasonable remedy for the unused prepaid portion, which may include continuation through the paid term or a prorated refund, as appropriate and legally permitted.

ValetKleen may provide notices by email, in-app message, SMS where permitted, posting within the Services, or U.S. mail to the contact information associated with your account, except where applicable law requires a particular method. You are responsible for keeping your contact information current.

Legal notices to ValetKleen should be sent to info@valetkleen.com . Garment claims should be sent to info@valetkleen.com. Do not send full payment-card numbers or other highly sensitive financial information by email or text.

Severability. If a provision is invalid or unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions will remain in effect, except where applicable law requires a different result.

No waiver. Failure to enforce a provision is not a waiver of future enforcement. A waiver must be clear and, where required, in writing.

Assignment. You may not assign these Terms without ValetKleen’s written consent. ValetKleen may assign these Terms in connection with a merger, reorganization, financing, sale of assets, or transfer of the applicable business or program, subject to applicable law.

No third-party beneficiaries. Except where expressly stated, these Terms do not create rights in persons who are not parties to the agreement.

Entire agreement. These Terms, together with incorporated policies, checkout disclosures, and applicable order terms, constitute the agreement concerning the Services and supersede prior inconsistent discussions or representations about the same subject matter.

Headings are for convenience only and do not limit interpretation. “Including” means “including without limitation.” Electronic acceptance and records have the same force as paper records to the extent permitted by law.

ValetKleen LLC

Website: https://valetkleen.com

Customer Service: info@valetkleen.com | 470-983-1510

Garment Claims: info@valetkleen.com

Legal Notices / Arbitration Opt-Out: info@valetkleen.com

ValetKleen Pass Online Cancellation: https://valetkleen.com/dashboard/subscription