Privacy Policy

We collect information you provide directly to us when you create an account, schedule a pickup, contact customer support, or subscribe to our services. This may include your name, email address, phone number, home address, payment information, and laundry preferences.

We also automatically collect certain information when you use our website or app, including your IP address, browser type, device information, pages visited, and the dates and times of your visits.

With your consent, we may collect location data to provide pickup and delivery services and to show you relevant service availability in your area.

We use the information we collect to provide, maintain, and improve our Services; process transactions and send related information; communicate with you about orders, promotions, and updates; and ensure the security and integrity of our platform.

We may use your contact information to send you service-related notifications, including pickup reminders, delivery confirmations, and ETA updates. You may opt out of promotional communications at any time.

We analyze usage data to understand how our Services are used, diagnose technical issues, and develop new features and offerings.

We do not sell your personal information to third parties. We may share your information with trusted service providers who perform services on our behalf, such as payment processing, SMS delivery, and customer support platforms.

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of ValetKleen, our customers, or others.

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure server infrastructure, and regular security assessments.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

Depending on your location, you may have the right to access, correct, or delete your personal information; object to or restrict certain processing; and receive a copy of your data in a portable format.

To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

You may update your account information at any time by logging into your account settings. To delete your account, please contact our support team.

We use cookies and similar technologies to enhance your experience, analyze site traffic, and understand where our visitors come from. Cookies are small data files stored on your device that help us remember your preferences and improve our Services.

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website and app.

We may also use third-party analytics services, such as Google Analytics, to help us understand how users engage with our platform.

Our Services may contain links to third-party websites or services that are not owned or controlled by ValetKleen. We are not responsible for the privacy practices or content of these third-party sites.

We use reputable third-party providers for payment processing (Stripe), communications (Twilio), and analytics. These providers have their own privacy policies, and we encourage you to review them.

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will post the updated policy on our website with a revised effective date.

For material changes, we will notify you via email or through a prominent notice on our platform prior to the change becoming effective.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: